Past Incidents

We have resolved the issue affecting the data loads. The root cause was identified as an error in the query logic, which caused several scheduled loads to fail.

Our team has corrected the query and restarted all affected loads. Data should be appearing as expected shortly.

We apologize for the inconvenience.

We are pleased to inform you that the underlying issue affecting the Exact Online connection has been resolved.

To resume your data loads, a manual re-authorization of the connection is required. You can quickly restore the link by following these steps in your BrightAnalytics platform:

Step 1: Click the heart icon in the upper right corner of your BrightAnalytics platform.

Step 2: Go to Cloud integrations.

Step 3: Find the connection marked as Disconnected and click Connect.

Step 4: Log in to Exact Online via the prompt to re-establish the link.

Once the status returns to Connected, your data loads will be able to run as usual.

Thank you for your patience while we worked on this fix.